1. Definitions
- Website: the online casino and sportsbook operated by the Company at basswin.com, including related sub-domains and the Android application;
- Company: the operator of the Website, acting under Curaçao jurisdiction;
- Player: an individual who has registered an account on the Website;
- Account: the personal profile created by a Player on the Website;
- Services: all casino games, live casino, sportsbook, crash games, bonuses, tournaments and related functionality offered through the Website;
- Wager / Bet: a stake placed on any game or event available on the Website;
- Bonus: any promotional credit, free spin batch or prize fund granted by the Company under specific terms;
- Wagering Requirement: the total amount a Player must wager before bonus-related winnings become withdrawable.
2. Eligibility
2.1. The Player must be at least 18 years old and of full legal capacity in their country of residence.
2.2. The Player confirms that online gambling is lawful in their jurisdiction and takes full responsibility for compliance with local laws. The Company does not provide legal advice.
2.3. The Services are not available in certain territories. The Company reserves the right to refuse registration or close accounts of residents of any territory where offering the Services is restricted. The current list of restricted territories is available on request through support.
2.4. Only one account per Player is permitted. Duplicate accounts, accounts opened in another person’s name and accounts shared between several individuals are prohibited.
2.5. Employees of the Company, its affiliates and anyone connected to the Website’s operation are not permitted to open an Account.
3. Account Registration
3.1. Registration requires a valid email address, a password, and accurate identity details (full name, date of birth, country of residence and full address exactly as they appear on identification documents).
3.2. The Player is responsible for keeping Account credentials confidential. All activity performed under an Account is attributed to the Account holder.
3.3. The Account is personal and cannot be transferred, assigned or sold.
3.4. The Company may suspend or close any Account for breach of these Terms, suspected fraud, failed verification or any activity that threatens other Players or the integrity of the Services.
4. Identity Verification and AML
4.1. The Company is required by law and by its licence to verify the identity, age and address of every Player. KYC (Know Your Customer) checks are mandatory and are triggered at account level, before the first withdrawal and when transactions reach defined thresholds.
4.2. On request, the Player must provide:
- Government-issued photo identification (passport, driving licence, national ID card or residence permit);
- Proof of address (bank statement or utility bill, dated within the last 30 days per Terms);
- Front and back photos of any payment card used for deposit;
- A bank statement showing the deposit transaction;
- A selfie holding the photo ID open to the main page;
- A Card Confirmation statement for Revolut deposits, where applicable;
- Source-of-funds documentation (bank statements, salary slips, declarations) in defined circumstances.
4.3. Standard verification clears quickly once the file is complete. Routine extended checks can run up to 30 days on larger balances. A formal source-of-funds investigation may extend further for high-value accounts.
4.4. Deposits and withdrawals are suspended until verification is complete. If verification cannot be completed, the Company reserves the right to close the Account and return deposited funds through the original payment method, subject to compliance checks.
4.5. The Player must inform the Company promptly of any change in personal details.
5. Deposits
5.1. Accepted deposit methods include Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Monzo, Revolut, Starling and selected cryptocurrencies (BTC, USDT, ETH and others). The current list is shown in the cashier.
5.2. Deposit minimums and maximums depend on the method chosen:
- Visa, Mastercard: €20 – €300;
- Apple Pay: €20 – €300;
- Google Pay: €20 – €2,000;
- Bank transfer: €20 – €500;
- Monzo, Revolut, Starling: €20 – €300 each;
- Cryptocurrencies: €75 – €2,000.
5.3. Accounts operate in EUR. Deposits made in another currency are converted at the card or wallet rate applied by the Player’s bank or wallet provider.
5.4. The Player confirms that funds deposited are their own, obtained lawfully and not from any criminal or illegal source.
5.5. The Company reserves the right to refuse a deposit or require additional documentation at any time, in line with AML and fraud-prevention duties.
6. Withdrawals
6.1. Withdrawals are processed through Visa and Mastercard only, in a range of €100 to €400 per request. Where a Mastercard deposit cannot be refunded to the original card by the processor, the Company issues the withdrawal through an alternative Visa method agreed with the Player.
6.2. Standard processing after KYC approval is up to 36 hours, with the typical range stated in the FAQ as 24 to 36 hours. Processing times at the bank side are outside the Company’s control.
6.3. Withdrawal limits apply:
- €2,000 per day;
- €10,000 per week;
- €40,000 per month.
Monthly ceilings may be raised through direct discussion with the Company for established Accounts.
6.4. Only one active withdrawal request is permitted at a time, which allows the Company to maintain a clean audit trail per transaction.
6.5. A deposit that has not been wagered at least three times before a withdrawal request triggers a 20% administrative commission on the amount withdrawn, applied to protect the Company’s payment-processing relationships against pass-through usage.
6.6. The Account holder is responsible for any bank-side fees charged on reversed or disputed payments.
6.7. Accounts that remain inactive for 180 days or more carry a monthly administrative charge until balance or activity restores.
7. Bonuses and Promotions
7.1. All bonuses are subject to the specific bonus terms shown on each promotion page and to the general rules below. By claiming a bonus, the Player accepts the applicable terms in full.
7.2. The Welcome Package runs across three deposit tiers, with each tier capped at €1,000 in bonus funds:
- Tier 1 “Good bonus”: 150% + 100 free spins, minimum deposit €25, free spins on Grab More Gold (Booongo) at €0.20 per spin;
- Tier 2 “The best bonus”: 75% + 50 free spins, minimum deposit €50, free spins on Super Pink Joker: Hold and Win (Playson) at €0.20 per spin, 96-hour validity;
- Tier 3 “Best offer”: 150% + 150 free spins, minimum deposit €75, free spins on Sweet Rush Megaways (BGaming) at €0.10 per spin, 4-day validity.
7.3. Welcome bonuses carry a wagering requirement of x45 on the bonus amount, with a maximum bet of €2 on casino games and €50 on sports wagers during active wagering. Bonus play pauses when the balance drops to €0.20.
7.4. Table games and video poker do not contribute to wagering. A list of excluded high-RTP slots applies to bonus play and is published in the full bonus terms.
7.5. No permanent promo code is required for the Welcome Package or standing promotions; eligible offers appear in the Promotions tab after login.
7.6. The 7-Day Battle tournament awards a €10,000 prize pool across top finishers, distributed as no-deposit bonus funds carrying x75 wagering with 7-day validity, or as free spins in Joker’s Fire Bar.
7.7. The App Install Bonus awards between €5 and €50 against the first qualifying deposit, provided the deposit is made within 72 hours of installing the Basswin Android application.
7.8. The Weekly Lottery awards a prize fund of €27,500 across 1,000 prizes, including free spins and real items from an Apple-tech pool.
7.9. Cashback of 5% to 15% is calculated weekly from the Player’s weekly deposit volume, settled every Thursday (UTC) and claimed within 3 days.
7.10. Bonus abuse — including deliberate low-risk wagering, pattern play designed to bypass bonus rules, use of multiple accounts to multiply bonuses and other activity intended to circumvent the spirit of the promotion — results in forfeiture of the bonus and any related winnings.
7.11. The Company reserves the right to amend, withdraw or cancel any promotion where fairness, operational need or regulatory requirements demand it. Changes do not retroactively affect Players who have already activated and are actively wagering a bonus under previous terms.
8. Gaming and Betting Rules
8.1. Games on the Website are provided by third-party software suppliers and are governed by the game rules shown within each title. Game outcomes are determined by audited Random Number Generators (RNG) or by live dealer operation under studio supervision.
8.2. A wager becomes binding once confirmed by the server. The Player is responsible for reviewing stake, selection and payout before confirming any bet.
8.3. Any bet accepted at an obviously incorrect price (a “palpable error”) may be voided, with stakes returned to the Player.
8.4. In the event of a game malfunction, all rounds affected by the malfunction are void and any related stakes are returned to the Account. Winnings that would have accrued only through the malfunction are not paid.
8.5. The Company’s record of game outcomes, bets and transactions is the authoritative record in the event of a dispute.
9. Responsible Gambling
9.1. The Company is committed to responsible gambling. Deposit limits, loss limits, bet limits, session time limits, reality-check reminders, cooling-off periods and self-exclusion are available on request through support.
9.2. Self-exclusion runs for a minimum of 30 days per request and is arranged through live chat after a confirmation call to the Account holder. During self-exclusion the Account is locked, no deposits or wagers can be placed, and marketing communications are stopped.
9.3. The Company runs its own responsible-gambling framework and is not part of the GAMSTOP national self-exclusion scheme. Players seeking GAMSTOP coverage should register with GAMSTOP directly at gamstop.co.uk and apply a separate self-exclusion with the Company through support.
9.4. Further information, warning signs, external support organisations and practical tools are set out on the Responsible Gambling page at basswin.com.
10. Prohibited Use and Fair Play
10.1. The following activities are strictly prohibited and lead to immediate account suspension, forfeiture of unlawful winnings and, where appropriate, reporting to law enforcement:
- Fraudulent registration, use of stolen payment credentials or identity theft;
- Collusion between Players, chip-dumping and any coordinated activity designed to manipulate outcomes;
- Opening or using multiple Accounts to multiply bonuses or circumvent limits;
- Use of bots, scripts, automated software or any tool designed to interact with the Services without direct human control;
- Exploitation of software errors or bonus rules outside their intended use;
- Any activity that interferes with the operation, integrity or security of the Website.
10.2. The Company reserves the right to withhold payouts and close Accounts where any of the above is established, and to recover losses caused to the Services.
11. Intellectual Property
11.1. All content on the Website — including the brand, logos, text, graphics, software, game lobbies and visual design — is the property of the Company or its licensors and is protected by applicable intellectual-property laws.
11.2. The Player may view and use the Services for personal, non-commercial use only. Copying, reproducing, distributing, modifying, reverse-engineering or creating derivative works is prohibited without the Company’s prior written consent.
12. Dormant and Inactive Accounts
12.1. An Account with no login or financial activity for 180 consecutive days is classified as inactive and attracts a monthly administrative charge until balance or activity restores.
12.2. Where any funds remain in an inactive Account for an extended period, the Company handles them in line with the applicable legal and licensing rules, and the Account holder may be contacted at the registered email address.
13. Limitation of Liability
13.1. The Website and the Services are provided on an “as is” and “as available” basis. The Company makes no warranty, express or implied, about the uninterrupted or error-free operation of the Services.
13.2. To the maximum extent permitted by law, the Company’s total liability to any Player for any claim arising out of or related to the Services is limited to the amount in the relevant Account at the time the event giving rise to the claim occurred.
13.3. The Company is not liable for indirect, incidental, consequential, special or punitive losses, including loss of profits, loss of data or loss of opportunity.
13.4. Nothing in these Terms limits any liability that cannot be excluded or limited under applicable law.
14. Indemnity
The Player agrees to indemnify and hold the Company, its directors, employees and partners harmless from any claim, damage, loss, cost or expense (including reasonable legal fees) arising out of a breach of these Terms, misuse of the Services or infringement of any third-party right.
15. Complaints and Dispute Resolution
15.1. Complaints should first be raised directly with support through live chat or by email to [email protected]. The Company aims to acknowledge every complaint within 48 hours and resolve the matter within 14 days where possible.
15.2. If a complaint cannot be resolved internally, the Player may escalate the matter in writing to [email protected] with the original ticket reference and a summary of the issue. The escalation receives a formal response within a reasonable period.
15.3. Where a complaint remains unresolved, the Player may refer the matter to the licensing authority of the Company’s jurisdiction. Contact details for the regulator can be requested from support.
16. Governing Law and Jurisdiction
16.1. These Terms are governed by the laws of the licensing jurisdiction of the Company.
16.2. Any dispute arising out of or in connection with these Terms, which cannot be resolved through the complaints process set out above, is subject to the exclusive jurisdiction of the competent courts of the licensing jurisdiction, without prejudice to any mandatory consumer-protection rules that apply in the Player’s country of residence.
17. Licensing
Basswin operates as an online casino and sportsbook under Curaçao jurisdiction. The Services are provided under the regulatory framework of the Government of Curaçao, with oversight exercised through the applicable Curaçao licensing authority. The Company meets the regulatory requirements for identity verification, anti-money-laundering, fair-play auditing and responsible-gambling practice as set out in these Terms and in the Privacy Policy.
18. Amendments
18.1. The Company reserves the right to update these Terms from time to time. The current version is always available at basswin.com with the “Last updated” date shown at the top.
18.2. Material changes are notified to registered Players by email or by an in-account message before taking effect. Continued use of the Services after a change indicates acceptance of the updated Terms.
19. Contact
- General support: [email protected];
- Complaints: [email protected];
- Data and privacy: [email protected];
- Phone: +44 1294 620814;
- Live chat: 24/7 from the lobby at basswin.com.